Senior Client Service Associate - Estates
Educational Requirement: Post-secondary education in finance, business administration, or related fields preferred. Certifications or specialized training in estate administration or wealth management are considered an asset.
Tasks, Role & Responsibilities
Manage and execute the full estate processing lifecycle, including reviewing estate documentation, validating beneficiary designations, and coordinating with legal representatives and executors.
Lead the account opening and transition processes for estate accounts, ensuring accurate preparation, review, and submission of all required forms and documentation.
Process one-time and recurring payments/deposits specific to estate accounts, maintaining meticulous records and updating firm databases.
Oversee incoming asset transfers related to estates, ensuring accurate data entry of securities book values, Deferred Sales Charges (DSC), maturity dates for mutual funds, and coordinate follow-ups to obtain any missing information crucial for accurate estate accounting.
Maintain and update all estate-related client files—both electronic and physical—in compliance with firm standards and regulatory requirements.
Perform routine and ad-hoc updates for estates, including changes to address, contact details, and beneficiary information.
Support production and review of quarterly statements and annual reports specifically for estate accounts, working closely with portfolio managers and reporting teams.
Account processing, including preparing, reviewing, and submitting all required account opening forms.
Maintain and manage the flow of incoming asset transfers, including the update of firm systems and logs for tracking and reporting, maintaining book values for securities, DSC information and maturity dates for mutual fund securities transferred into client accounts and conducting follow-up to obtain missing values/information.
Financial and non-financial client updates, such as recurring payment or deposit changes, address changes, name changes, beneficiary designations, etc.
Creating and maintaining electronic and paper client files by scanning client paperwork and filing hardcopy per firm standards.
Creating and updating all client records on firm systems, including the firm’s CRM (Engage) and Portfolio management system (Ndex).
Responding in a timely manner to client and referring agent enquiries and requests for information.
Identify opportunities to enhance estate processing workflows, compliance, and client service excellence.
Additional responsibilities and special project work as the role grows and evolves.
Critical Knowledge, Skills and Abilities
Demonstrated expertise in estate processing within wealth management or financial services environments.
Strong understanding of estate settlement procedures, trust administration, and related regulatory requirements.
Love of problem solving, resourcefulness and strong attention to detail.
Friendly and positive with a penchant for a high level of client service.
Exceptional communication and interpersonal skills along with solid organizational qualities.
Proven analytical, planning and time management skills.
Ability to take initiative and can work independently as well as in a team environment.
Ability to meet deadlines without compromising efficiently, accuracy and attention to detail.
Tech savviness and proficiency in Microsoft Office.
Related work experience in the financial services industry desired.
Just the start of what BCV can offer:
A comprehensive suite of Health & Wellness and Flexible benefits.
Strong educational support and professional development.
Highly competitive compensation and profit sharing.
Generous Pension plan, a weekly chef, and much more.
Not checking every box?
Sounds like the job for you but you don’t think you have what it takes on paper? Reach out to us anyway!
We are committed to diversity and inclusion and welcome applications from all genders, all cultures, persons with disabilities, and persons of all sexual orientations.
If you possess the above skills and traits, and desire to grow and make a difference with our amazing local company, we invite you to learn more about this exciting opportunity. Please submit your resume and cover letter in confidence to Kimberly Wallace, Manager, People and Culture at kwallace@bcvfinancial.com
If you require accommodation for the recruitment process, please let us know when you submit your application.
We sincerely appreciate your interest and thank all applicants, however, only those selected for an interview will be contacted.
